To crank out a solution token for authentication, see Posting tokens authentication for API integration.
Your IT help could also document ideal tactics and common troubles and cull them into FAQs Within the Samanage’s Expertise Foundation. This alone can cut down resolution workload so IT guidance can target fixing much more elaborate troubles.
This award is offered by our crew of industry experts to items that we think clearly show Primarily top quality with regard to gratifying The existing demands of your B2B and SaaS markets and help corporations with solid and productive answers. As a completely ITIL-compliant provider desk and asset management software, Samanage presents an entire number of IT integrated methods, the two for big enterprises and compact, medium corporations.
A quick resolve for This is certainly to offload the mundane minimal duties from IT assist and make a self-support portal. Most helpdesk options offer this element, Samanage provided. Although not all are ITIL-Accredited, so they absence full provider catalog abilities that Samanage options.
As the scale in their consumer base was escalating, so was their inventory of IT assets. They needed a chance to centralize and Handle what each IT staff member was engaged on And exactly how that afflicted the service amount throughout the corporation.
There’s almost nothing unique with regard to the Knowledge Foundation–lookup, tags, edit, documentation are all normal characteristics–except to claim that it’s backed by a dependable ITIL-compliant backend.
Rose began looking for support desk and software package administration alternatives, and have been focused in on these particular capabilities:
Within the Notification E-mail subject, enter the email tackle of somebody or team who really should obtain the provisioning error notifications and select the Ship an e mail notification every time a failure takes place Examine box.
This award is presented only to best B2B products and solutions and reflects The reality that Samanage provides the best possible level of company. It highlights The seller’s considerable expertise in the marketplace they’re promoting to and the requires in their shoppers.
“For 20 years, SolarWinds has long been committed to which makes it appear straightforward by arming technology pros Along with the potent applications they should address now’s IT management issues. We here make this happen by responding to nicely-comprehended, day to day issues determined by input and comments from our buyers plus the IT gurus that we provide,” said Kevin Thompson, Chief Executive Officer, SolarWinds.
In case you have an current SolarWinds Support Desk integration with valid admin qualifications, no motion is needed. We routinely migrate customers to the new software.
This segment guides you with the measures to configure the Microsoft Entra provisioning provider to build, update, and disable end users and/or teams in TestApp determined by consumer and/or group assignments in Microsoft Entra ID.
An intuitive feature that we observed is the fact that instead of clicking a ‘Solve’ button to close a ticket–the typical in ticketing apps–you change the ticket position to ‘Solve’. Extra cumbersome, we know, nonetheless it’s a precaution to make sure the ticket has been double checked.
With the assistance stop, we appreciated the opportunity to observe tickets and incidents with ease. On top of that, Samanage dashboard is really intuitive, furnishing superior-amount conclusion makers with brief insights on vital facts without the really need to drill all the way down to facts for strategic setting up.